If you plan on using Universal Resource Scheduling (URS) for custom entities or for scheduling services with Customer Service you should be aware of this. Different versions of URS I noticed the other day that you get different versions of URS depending on what first party app you install it with. If you install Field... Continue Reading →
Getting a Dynamics 365 Trial with URS
Universal Resource Scheduling (URS) is not a standalone Dynamics 365 Customer Engagement First Party App like Sales, Customer Service, Field Service or Project Service Automation. Therefore there's been some confusion about how to get a hold of a trial that have URS installed. Well - let's clarify how in this article. URS (Universal Resource Scheduling)... Continue Reading →
New feature released: Quick Book in URS
A new, exciting and smoking hot feature for URS (Universal Resource Scheduling) was released in EMEA just earlier this week. It is the ability to enable quick scheduling for any entity in Dynamics CE that uses URS. How? Where? And why? Let's take a look. When do I need Quick Book? Even though the Scheduling... Continue Reading →
Geocode a Custom Entity with Microsoft Flow
One of my favorite features with URS is the ability to search for Resources based on their location and even get estimated travel time calculated into the result view on the schedule board. You can view your Resources and your Resource Requirements in a map view and even see real time traffic. To be able... Continue Reading →
Use Characteristics to Fine-tune your Resource Result in URS – Part 2
In part one of this mini series within my URS series (I like series, OK?) I suggested a way to use Characteristics with the Scheduling Assistant to help fine-tune your resource results. In this article I suggest another option to that, one that is slightly more complex but also more flexible and applicable to more... Continue Reading →
Use Characteristics to Fine-tune your Resource Result in URS – Part 1
In my previous article I refined my resource search with the Resource Category entity conditioned by the Event type. You can find that blog post here. In this article I will add additional filtering with the help of the Characteristic entity when I continue my search for the perfect Resource. This is part of a... Continue Reading →
Refining your Resource search in URS
In my previous post I wrote about how to enable a custom entity for scheduling with Universal Resource Scheduling, a part of Dynamics 365 Customer Engagement. In this post I will take it one step further, and help to refine our resource search with the help of a workflow. This is part of a series... Continue Reading →
Get started with Universal Resource Scheduling
Universal Resource Scheduling is the scheduling engine in Microsoft Dynamics 365 Customer Engagement that allows you to enable scheduling for any entity, even custom entities. It's used to find the best resource based on a set of different variables for example availability, skill set and location. I know what you are thinking... Even custom entities?... Continue Reading →
Sara Lagerquist 