Recently I came across an inconsistent behavior regarding the Appointments entity in the UI (Unified Interface) compared to the Classic Interface. I asked my best friend
This is by design behavior currently. The appointment created in UCI doesn’t go through scheduling engine so all the appointments will be created in Open state. There is a feature work planned to enable scheduling engine in UCI, post which the appointments created in UCI will have the same status as there in webclient.
So let’s take a look what the consequences are and how we can work around this.Continue reading “How To Change Default Appointment Behaviour In Unified Interface”