Universal Resource Scheduling is the scheduling engine in Microsoft Dynamics 365 Customer Engagement that allows you to enable scheduling for any entity, even custom entities. It’s used to find the best resource based on a set of different variables for example availability, skill set and location.
I know what you are thinking… Even custom entities? But how? What should I think about?
Well let me show you how I’ve done it!
This is the first of a series of articles about Universal Resource Scheduling (URS) and examples on how to customize and use it for custom entitiesContinue reading “Get started with Universal Resource Scheduling”