Use Characteristics to Fine-tune your Resource Result in URS – Part 2

In part one of this mini series within my URS series (I like series, OK?) I suggested a way to use Characteristics with the Scheduling Assistant to help fine-tune your resource results. In this article I suggest another option to that, one that is slightly more complex but also more flexible and applicable to more scenarios.

This is part of a series of articles about Universal Resource Scheduling (URS) and examples on how to customize and use it for custom entities.
Continue reading “Use Characteristics to Fine-tune your Resource Result in URS – Part 2”

How To Change Default Appointment Behaviour In Unified Interface

Recently I came across an inconsistent behavior regarding the Appointments entity in the UI (Unified Interface) compared to the Classic Interface. I asked my best friend Google… uhm I mean… Bing for advice but didn’t find anything to help me so I opened a Microsoft support case about it. This is the response I got:

This is by design behavior currently. The appointment created in UCI doesn’t go through scheduling engine so all the appointments will be created in Open state. There is a feature work planned to enable scheduling engine in UCI, post which the appointments created in UCI will have the same status as there in webclient.

So let’s take a look what the consequences are and how we can work around this.

Continue reading “How To Change Default Appointment Behaviour In Unified Interface”

Use Characteristics to Fine-tune your Resource Result in URS – Part 1

In my previous article I refined my resource search with the Resource Category entity conditioned by the Event type. You can find that blog post here.

In this article I will add additional filtering with the help of the Characteristic entity when I continue my search for the perfect Resource.

This is part of a series of articles about Universal Resource Scheduling (URS) and examples on how to customize and use it for custom entities.
Continue reading “Use Characteristics to Fine-tune your Resource Result in URS – Part 1”

Get Fields From Related Records Using Actions

Have you ever had that requirement where you know you can solve most of it with a workflow but the information you are after is one relationship too far away? For example:

I have a custom entity called Event Registration that is related to Contact but the discount information is placed on Account.

This article will explain how you can use an action as a placeholder for that information that is out of reach, and use it in your workflow either as a condition or to populate a field.

Continue reading “Get Fields From Related Records Using Actions”

Refining your Resource search in URS

In my previous post I wrote about how to enable a custom entity for scheduling with Universal Resource Scheduling, a part of Dynamics 365 Customer Engagement. In this post I will take it one step further, and help to refine our resource search with the help of a workflow.

This is part of a series of articles about Universal Resource Scheduling (URS) and examples on how to customize and use it for custom entities.
Continue reading “Refining your Resource search in URS”

Get started with Universal Resource Scheduling

Universal Resource Scheduling is the scheduling engine in Microsoft Dynamics 365 Customer Engagement that allows you to enable scheduling for any entity, even custom entities. It’s used to find the best resource based on a set of different variables for example availability, skill set and location.

I know what you are thinking… Even custom entities? But how? What should I think about?

Well let me show you how I’ve done it!

This is the first of a series of articles about Universal Resource Scheduling (URS) and examples on how to customize and use it for custom entities
Continue reading “Get started with Universal Resource Scheduling”

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